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Benzoville Hardware Store

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Cancellation & Return Policy

While, we try to ship out every order that has been successfully placed with benzoville.com, there are some situations in which we may have to cancel orders.
Some of the situations that may result in your order being cancelled include (but not limited to):
  • Product no longer available with our merchant or temporarily out of stock
  • Limitations on quantities available for purchase
  • Restrictions on quantity or number or orders as per T&C
  • Inaccuracies or errors in product or pricing or promotion information
  • Problems identified by our credit and fraud avoidance department
  • Inaccurate or insufficient address
  • Non-serviceable locations

 

At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.

Cancellations by the Customer
In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order. We will not be able to cancel those orders that have already been processed and shipped out by us.

Return Policy

You are completely protected. Benzoville.com offers a 2 days return guarantee for all such items.

However, for some products, the sale is a final sale, and the merchant does not accept any return. Some customized products cannot be returned due to health & hygiene reasons.

Refund request should be made via email with reason, picture of the product and picture of the packaging.

We will also not be able to accept the return if product

  • Is used or altered
  • Exhibits physical damage to the box or to the product
  • Is returned without original packaging and accessories
  • Serial Number is tampered.
Amount Refund Policy
  • An amount of 10% of the total transaction will be deducted in case the cancellation/replacement of the order.